We currently only ship to addresses within the United States.
We want you to receive your fabrics as quickly as possible. All orders are guaranteed to be shipped within 72 hours of when your order is placed, though usually they are shipped much sooner (generally within 24 hours). If, for some reason, it is going to take longer, we will contact you by phone and/or email.
In a rush? If you go with an expedited shipping service, we will always note this and make sure that your order gets out as soon as possible.
All orders are shipped from:
2109 Mission St
San Francisco, CA 94110
Tracking numbers are available upon request for all shipping methods.
Please also note that the shipping rates for many items we sell are weight-based. To reflect the policies of the shipping companies we use, all weights will be rounded up to the next full pound.
Average Transit Times
We will ship your fabric using FedEx or USPS. Average ransit times for the methods we offer are as follows:
Priority - 2-3 business days.
Express - 1-2 business days.
Ground - 3-5 business days.
Express Saver - 3 business days.
2 Day - 2 business days.
Standard Overnight - Will arrive by 3pm the business day after it is shipped.
First Overnight - Will arrive by 8:30am the business day after it is shipped.
“Business days” means Monday through Friday, excluding holidays.
More information on FedEx shipping is available at Fedex.com
More information on USPS shipping at USPS.com
If you have any questions about shipping, please feel free to contact us.
We want all of our customers to be completely satisfied with their orders. You may return fabrics, in the condition which you received them, within 30 days of the order for a full refund of the cost of the fabrics. We'll also pay all of the the shipping costs if the return is a result of our error (you received an incorrect or defective item, etc.). Please note that incorrect or defective fabrics must be reported within 72 hours of delivery. Otherwise we will not be able to give you a refund.
We will not accept returns on swatches, or items that have been cut, soiled, washed, or scented. They must be in the exact condition which you received them in order for us to grant you a refund.
You should expect to receive your refund within four weeks of giving your package to the return shipper, however, in many cases you will receive a refund more quickly. This time period includes the transit time for us to receive your return from the shipper (5 to 10 business days), the time it takes us to process your return once we receive it (3 to 5 business days), and the time it takes your bank to process our refund request (5 to 10 business days).
If you need to return an item, simply login to your account, view the order using the "Complete Orders" link under the My Account menu and click the Return Item(s) button. Once we receive and review your return request, we will email you back with instructions for completing your return. We'll notify you via e-mail of your refund once we've received and processed the returned item.
*Please Note: This is an online policy only. We do not accept returns on cut fabrics in our San Francisco retail store, where customers have the opportunity to see and feel the fabric before they purchase it.