We want all of our customers to be completely satisfied with their orders. You may return fabrics, in the condition which you received them, within 30 days of the order for a full refund of the cost of the fabrics. We'll also pay all of the the shipping costs if the return is a result of our error (you received an the wrong fabric, the material was damaged, etc.). Incorrect or defective fabrics must be reported within 72 hours of delivery. Otherwise we will not be able to give you a refund.
Please note: While we put a great amount of work into making sure that every fabric is accurately represented in the pictures on this site, every tablet, phone, and computer monitor tend to display colors differently. If you need a fabric to match an exact shade, we highly recommend ordering a swatch. While you can get a refund for the cost of the fabric, regardless of the reason, we will not issue a full refund (fabric + shipping) for discrepancies in exact shades of a color.
We will not accept returns on swatches, or items that have been cut, soiled, washed, or scented. They must be in the exact condition which you received them in order for us to grant you a refund.
You should expect to receive your refund within four weeks of giving your package to the return shipper, however, in many cases you will receive a refund more quickly. This time period includes the transit time for us to receive your return from the shipper (5 to 10 business days), the time it takes us to process your return once we receive it (3 to 5 business days), and the time it takes your bank to process our refund request (5 to 10 business days).
*Please Note: This is an online policy only. We do not accept returns on cut fabrics in our San Francisco retail store, where customers have the opportunity to see and feel the fabric before they purchase it.
If you need to make a return, click here.
We do not accept returns on international orders.